Marianne Rutz
5 Steps to keep your team's morale and their performance up
- and deliver the best results!
Owner of the LEAP Operational Delivery Framework
Marianne holds a Masters degree in travel and tourism, and has over 20 years of experience in leading large operations in the multilingual contact center world.
She is passionate about people and is owner of the LEAP Operational Delivery Framework and Podcaster: "The Operational Excellence Show" with Marianne Rutz.
Marianne is a Swiss National married to an English manand living in Scotland. She is proud mum and Oma, and loves travelling, fashion and reading.
- Start your day by being organised! A messy desk tends to turn into a messy day!
- Now your numbers! Despite the crisis - you need to stay on top of your numbers game! KPI's are there to be met!
- Loneliness negatively impacts on performance! And now more than ever it is your responsibility to engage with your workforce!
- Develop your team using a game plan!
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